Return & Refund Policy

At Suthram, we are dedicated to providing you with pure, high-quality natural products. Once an order is confirmed, Suthram does not accept standard return or monetary refund requests.

However, we deeply value our community. If you face any issues mentioned below, we will promptly work with you to find a quick, fair, and hassle-free solution.

1. Damaged Products

If your package arrives damaged during transit:

Timeline: Notify us within 5 days of receiving your package.

Reporting Process: Send an email to Suthram02@gmail.com with:

  • Order Number
  • Photo of the Tax Invoice
  • 1 clear photo of the outer delivery box
  • 2 clear photos showing the damaged product

Resolution: For shipments containing multiple items, only the damaged item will be processed for replacement. We will dispatch a fresh replacement product promptly.

Support Response: Our team will review your query within 24–48 hours and provide complete assistance.

2. Missing Items

If any product is missing from your delivered package:

Timeline: Report the issue within 5 days from the delivery date.

Reporting Process: Email us at Suthram02@gmail.com including:

  • Order Number
  • Photo of the Tax Invoice
  • 1 clear photo of the outer packaging box
  • 2 clear photos of the opened box displaying all received items

Resolution: While monetary refunds are not issued, we will immediately process and resend the missing item to your address at no extra cost.

Support Response: Emails will be acknowledged within 24–48 hours for resolution.

3. Product Spoilage or Quality Concerns

If you observe any genuine spoilage issues:

Timeline: Reach out to us within 10 days of delivery.

Reporting Process: Email Suthram02@gmail.com with:

  • Order Number
  • Manufacturing / Packaging date mentioned on the product
  • Clear photos or a brief video highlighting the issue

Natural Batch Variance Notice: Please note that returns/replacements will not be accepted for slight variations in taste, aroma, color, or texture. Suthram products are 100% natural and handcrafted in small batches, making every batch uniquely authentic. We maintain strict quality standards to preserve maximum nutrition without synthetic additions.

Resolution: Post internal quality verification and batch inspection, an eligible product will be promptly replaced.

Support Response: We will reply within 24–48 hours to guide you through the next steps.