Privacy Policy
Effective Date: 16 August 2026
Last Updated: 16 August 2026
At Suthram we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit and make purchases on our website suthram.com
Please read this policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to the collection and use of your information as described herein.
1. Information We Collect
We collect information from you in various ways when you interact with our Site:
A. Personal Information You Provide
When you create an account, make a purchase, or contact customer service, we may collect personally identifiable information, including:
Contact Data: Full name, email address, phone number, and mailing/shipping address.
Account Credentials: Passwords and security credentials used for authentication and account access.
Payment Data: Payment card details, billing address, and transaction logs. (Note: We do not directly store full credit card details on our servers; all payments are processed through secure, PCI-DSS compliant third-party payment gateways).
Communication Data: Information you provide when contacting customer support, submitting product reviews, or subscribing to news alerts and newsletters.
B. Automatically Collected Information
When you visit the Site, our systems automatically log technical data regarding your device and browsing habits, such as:
Device & Log Information: Your IP address, browser type, operating system, device identifiers, and referring URLs.
Usage Details: Pages viewed, duration of visits, links clicked, and items added to your shopping cart.
Cookies & Tracking Technologies: We use cookies, web beacons, and similar tracking tools to enhance user experience, remember cart items, and analyze site performance.
2. How We Use Your Information
We process your personal information for specific business operations, including to:
Fulfill Orders: Process transactions, manage payment validation, ship products, and send order status updates or invoices.
Customer Support: Respond to queries, handle returns/exchanges, and resolve service issues.
Personalization & Improvement: Analyze user interactions to optimize website performance, interface design, and product catalog selection.
Marketing Communications: Send promotional emails, special offers, and newsletters (you may opt out at any time via the unsubscribe link in our emails).
Security & Compliance: Detect and prevent fraudulent transactions, prevent unauthorized access, and fulfill legal obligations.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We only share data with trustworthy third parties under the following circumstances:
Service Providers: We share necessary details with logistics partners (couriers/delivery services), payment gateway providers, customer support software, and data hosting platforms to complete your orders.
Legal & Regulatory Obligations: We may disclose your data if required by law, court orders, or governmental regulations, or to protect the rights, property, and safety of our business and customers.
Business Transfers: In the event of a merger, acquisition, asset sale, or bankruptcy, customer data may be transferred as part of the business assets.
4. Cookies and Tracking Technologies
Cookies are small text files stored on your device that help us improve your browsing experience.
Essential Cookies: Necessary for basic website functions, such as keeping items in your shopping cart and facilitating secure login.
Analytics Cookies: Help us understand site traffic and usage patterns to optimize performance.
Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
You can disable cookies through your web browser settings; however, doing so may disable certain features of our site (e.g., shopping cart functionality).
5. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. Standard encryption protocols (e.g., SSL/TLS) are used for data in transit. While we strive to protect your personal information, no internet transmission or electronic storage method can be guaranteed 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (such as for tax, accounting, or audit purposes).
7. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access & Rectification: Request a copy of the personal data we hold about you or request corrections to inaccurate information.
Deletion: Request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: Unsubscribe from marketing communications at any time.
Data Portability: Request a structured copy of your personal data to transfer to another service.
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. The updated version will be indicated by the "Last Updated" date at the top of this policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us at:
Company Name: Suthram
Email: Suthram02@gmail.com
Phone: +91-8130200505
Postal Address: Mussimbal, Jagadhri, Yamunanagar, Haryana - 135003